Refund policy

If for whatever reason you are unhappy with your order we will offer a free return and refund, no questions asked if you made the request within 30 days of receiving your order. 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. 

To start a return, you can contact us at support@dimorahealth.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@dimorahealth.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We can't send refunds to any other payment method than the ones used for the purchase. 

If more than 15 business days have passed since we’ve approved your return, please contact us at support@dimorahealth.com

Wrong Address

We strive to ensure your satisfaction and offer a 30-day return policy for most items. However, please note that we cannot be held responsible for missing packages or wrong deliveries if the address provided at checkout was inaccurate or incomplete. Double-checking your address during checkout is crucial, and we encourage you to review it carefully before placing your order. In the event of a return due to an incorrect address, we will happily process your request upon receiving the item back at our facility. However, return shipping costs will be your responsibility in this case. If you have concerns about your order arriving at the correct address, please contact us immediately after placing your order so we can help verify the information before shipment. Your understanding and cooperation are appreciated.